Here to Help
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What you need to know
We accept timecoded or non-timecoded audio & video files in any of the following formats:
.mp4
.mov
.wmv
.avi
.mpeg
.mxf
.mp3
.wav
.bwf
.wma
.aac
Video files should preferably be LowRes.
Files can be sent in one of the following methods:
1. Using a 3rd party host e.g WeTransfer, Dropbox.
2. Using our secure Wickens Media FTP site.
3. In some circumstances we are able to download direct from your server.
4. Hard-drives and DVDs can be sent to our Surrey office, see contacts page for full address.
We can read the following timecodes:
1. BITC - Burnt in timecode
2. LTC - Linear timecode
3. BWF - Timecode metadata
4. MP3 ID3 - Data tags
5. MXF - Embedded timecode
6. Time of day timecode
Scripts are deleted after 6 months, Audio/Video material after 2 months, unless requested otherwise.
The vast majority of scripts are safely delivered via e-mail.
If you have a different system in place we can work with you to ensure that the scripts are delivered securely.
We use a HTTPS (Hypertext Transfer Protocol Secure) connection to ensure the sending and reciving of data though email is safe. Additionally, we use a fast and secure cross-platform called FileZilla Client for uploading footage, which supports FTP, FTP over SSL/TLS (FTPS) and SSH File Transfer Protocol (SFTP). Furthermore, our Network is protected by Windows 10 comprehensive, built-in and ongoing security protections, which includes the trusted Windows Defender Antivirus and firewall.
All PC’s and laptops in both offices are password protected.