We accept timecoded or non-timecoded audio & video files in any of the following formats:

.mp4

.mov

.wmv

.avi

.mpeg

.mxf

.mp3

.wav

.bwf

.wma

.aac

Video files should preferably be LowRes.

Files can be sent in one of the following methods:

1. Using a 3rd party host e.g WeTransfer, Dropbox.

2. Using our secure Wickens Media FTP site.

3. In some circumstances we are able to download direct from your server.

4. Hard-drives and DVDs can be sent to our Surrey office, see contacts page for full address.

We can read the following timecodes:

1. BITC - Burnt in timecode

2. LTC - Linear timecode

3. BWF - Timecode metadata

4. MP3 ID3 - Data tags

5. MXF - Embedded timecode

6. Time of day timecode

Scripts are deleted after 6 months, Audio/Video material after 2 months, unless requested otherwise.

The vast majority of scripts are safely delivered via e-mail.

If you have a different system in place we can work with you to ensure that the scripts are delivered securely.

We use a HTTPS (Hypertext Transfer Protocol Secure) connection to ensure the sending and reciving of data though email is safe. Additionally, we use a fast and secure cross-platform called FileZilla Client for uploading footage, which supports FTP, FTP over SSL/TLS (FTPS) and SSH File Transfer Protocol (SFTP). Furthermore, our Network is protected by Windows 10 comprehensive, built-in and ongoing security protections, which includes the trusted Windows Defender Antivirus and firewall.

All PC’s and laptops in both offices are password protected.