Question 1

What files are accepted?

Accepted Answer

We accept timecoded or non-timecoded audio & video files in any of the following formats:                     .mp4                     .mov                      .wmv                     .avi                     .mpeg                     .mxf                     .mp3                     .wav                     .bwf                     .wma                     .aac   Video files should preferably be LowRes.

Question 2

How do I get my files to you?

Accepted Answer

Files can be sent in one of the following methods: 1. Using a 3rd party host e.g WeTransfer, Dropbox. 2. Using our secure Wickens Media FTP site. 3. In some circumstances we are able to download direct from your server. 4. Hard-drives and DVDs can be sent to our Surrey office, see contacts page for full address.

Question 3

What type of timecode are accepted?

Accepted Answer

We can read the following timecodes:   1. BITC - Burnt in timecode   2. LTC - Linear timecode   3. BWF - Timecode metadata   4. MP3 ID3 - Data tags   5. MXF - Embedded timecode   6. Time of day timecode

Question 4

How long is my data saved for?

Accepted Answer

Scripts are deleted after 6 months, Audio/Video material after 2 months, unless requested otherwise.

Question 5

How are my scripts returned?

Accepted Answer

The vast majority of scripts are safely delivered via e-mail. If you have a different system in place we can work with you to ensure that the scripts are delivered securely.

Question 6

Is your data secure?

Accepted Answer

We use a HTTPS (Hypertext Transfer Protocol Secure) connection to ensure the sending and reciving of data though email is safe. Additionally, we use a fast and secure cross-platform called FileZilla Client for uploading footage, which supports FTP, FTP over SSL/TLS (FTPS) and SSH File Transfer Protocol (SFTP). Furthermore, our Network is protected by Windows 10 comprehensive, built-in and ongoing security protections, which includes the trusted Windows Defender Antivirus and firewall. All PC’s and laptops in both offices are password protected.

Wickens Media

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What you need to know

London Office

The Garden Studios
71-75 Shelton Street
Covent Garden
London
WC2H 9JQ
ENGLAND
United Kingdom

Get In Touch

Surrey Office

33 Crosby Hill Drive
Camberley
Surrey
GU15 3TZ
ENGLAND
United Kingdom

Email

info@wickensmedia.co.uk

Telephone

0207 240 6232

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