What files are accepted?
We accept timecoded or non-timecoded audio & video files in any of the following formats:
.mp4
.mov
.wmv
.avi
.mpeg
.mxf
.mp3
.wav
.bwf
.wma
.aac
Video files should preferably be LowRes.
How do I get my files to you?
Files can be sent in one of the following methods:
1. Using a 3rd party host e.g WeTransfer, Dropbox.
2. Using our secure Wickens Media FTP site.
3. In some circumstances we are able to download direct from your server.
4. Hard-drives and DVDs can be sent to our Surrey office, see contacts page for full address.
What type of timecode are accepted?
We can read the following timecodes:
1. BITC - Burnt in timecode
2. LTC - Linear timecode
3. BWF - Timecode metadata
4. MP3 ID3 - Data tags
5. MXF - Embedded timecode
6. Time of day timecode
How long is my data saved for?
Scripts are deleted after 6 months, Audio/Video material after 2 months, unless requested otherwise.
How are my scripts returned?
The vast majority of scripts are safely delivered via e-mail.
If you have a different system in place we can work with you to ensure that the scripts are delivered securely.
Is your data secure?
We use a HTTPS (Hypertext Transfer Protocol Secure) connection to ensure the sending and reciving of data though email is safe. Additionally, we use a fast and secure cross-platform called FileZilla Client for uploading footage, which supports FTP, FTP over SSL/TLS (FTPS) and SSH File Transfer Protocol (SFTP). Furthermore, our Network is protected by Windows 10 comprehensive, built-in and ongoing security protections, which includes the trusted Windows Defender Antivirus and firewall.
All PC’s and laptops in both offices are password protected.
